Shipping, refunds and returns policy

NSAudiology will provide a full refund on batteries and wax guards if returned unopened, with proof of purchase, within 7 days. All returns and exchanges must be posted to NSAudiology Suite 8, 66 Pacific Hwy St Leonards, NSW 2065.

Delivery of items

NSAudiology will dispatch your items within 5 business days. At time of purchase you must select your Australia Post delivery method.

1. Australia Post Standard Post - 2-5 business days delivery
2. Australia Post Express Post - overnight delivery for most locations
3. Express Post International - Express delivery to more than 200 countries in 3-7 business days between metro areas of major cities.
4. Air Mail - Standard international delivery for letters and parcels up to 20kg.

If for any reason we are unable to dispatch your order we will notify you within 2 business days.